Terms and Conditions 2018-10-04T02:59:05+00:00

Terms and Conditions and Data Processing Agreement

 

TERMS AND CONDITIONS

Updated October, 2018

In these Terms:

“Company” means Oxhill Pty Ltd, trading as Chicken Caravan

“Buyer” means the purchaser of Goods from the Company.

“Goods” means all products sold and/or delivered by the Company to the Buyer.

All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed below) which form part of the Buyer’s contract with the Company. Terms and conditions on the Buyer’s order form or other similar document shall not be binding on the Company.

Quotations

The prices, quantities and delivery times stated in any quotation are not binding on the Company. They are commercial estimates only which the Company will make reasonable efforts to achieve.

Orders and Payment

All orders are paid on the following milestones:

  • 25% deposit on confirmation of order
  • Further 25% payment six weeks prior to dispatch
  • Remaining amount paid immediately and upon receipt of a confirmation email from the Company regarding the dispatch logistics (which should be one week prior to dispatch)

NOTE:

A non refundable cancellation fee of 5% of the total amount paid to the Company for each order placed will be debited in the event of cancellation by the Buyer for any reason and at any time during the sale. In the event of a cancellation by the Buyer the money will be returned to the Buyer (less the 5% cancellation fee) after the Company has on sold the items from the original order to another buyer.

The Company will not reserve or hold orders for Buyers without a deposit payment received.

By accepting a quote/sales order, you agree that you have READ and ACCEPT these terms and conditions.

The Buyer agrees that upon placing each order they are able to pay all of their debts as and when they fall due.

Freight/Transport Policies

Shipping will be paid for by the Buyer, which will be invoiced to them, unless other arrangements are made.

If Goods are lost, delayed or damaged during shipment, it is the Buyer’s responsibility to notify the Company so that the matter can be investigated. If the Company Goods are damaged during shipping, it is essential that the Buyer notes this on any documentation provided at the time of delivery or pick up of the Goods before notifying the Company.

The Company does not offer freight insurance in the instance of the Buyer organising their own freighting or temporary warehousing.

In the unlikely event that the Company doesn’t receive stock in time from suppliers and/or transport companies, the provided shipping estimates may not be met. For such occurrences, the Company will welcome the kind understanding of the Buyer.

If ordering a flat packed item, it is the responsibility of the Buyer to make alternative delivery arrangements if correct truck unloading equipment is not available at the delivery address. It is also the Buyer’s responsibility that unloading equipment is satisfactory to use for the Goods listed below:

A flat packed Chicken Caravan 130 is packed on one pallet weighing 650 kg and measuring 2510 mm x 2110 mm x 800 mm.

A flat packed Chicken Caravan 450 is packed on one pallet weighing 1750 kg and measuring 2850 mm x 2300 mm x 1100 mm.

A flat packed Chicken Caravan 30 is packed into one crate weighing 185 kg and measures 1515 mm x 815mm x 630 mm.

A flat packed Skid feeder is packed into one crate weighing 86 kg and measures 1750 mm x 660 mm x 380 mm

If the Goods cannot be delivered at the Buyer’s delivery address, it is the responsibility of the Buyer to arrange pickup and delivery from the Shipping point. Any fees incurred through the warehousing or delays in pickup will be at the Buyer’s expense.

All delivery times quoted or given are estimates only, these dates can and sometimes do change. The Company cannot take responsibility for any supplier and/or shipping/transport company delays.

To avoid disappointment, it is advised that the Buyer does not order any hens or livestock that are relying on Goods and equipment until the Goods are received and assembled in full. If the ordering of any such hens or livestock are required to be planned in advance it is recommended that the Buyer allows at least 6 weeks after the estimated delivery date for their order.

Flat Packed Chicken Caravans and the Roof Sheeting /Water System

  • Roof Sheeting – Chicken Caravan 450 only

Because we flat pack the Chicken Caravan to fit into a box that is 2.85 meters long, if we included the roof sheeting we would have 21 separate roof sheets packed with every Chicken Caravan 450 unit. To make assembly easier, we avoid supplying the roof sheet where possible and recommend that you source roof sheet at your end.  

If you organize the roof sheet yourself there will be a few benefits:

  1. You are able to buy longer sheets as you are not limited to the size of the shipping crate.
  2. These longer sheets will be a lot easier and faster to install.
  3. Longer sheets means not as many joins and overlaps.
  4. You will only need either 3 or 6 large sheets rather than 21 smaller ones.
  5. The roof won’t require additional bracing.

In Australia the roof sheet we use is a product made by Lysaght called “Trimdek”. For International customers an alternative brand will be available from your local hardware or metal sheeting supplier. However, for the Australian customers we recommend you also use “Trimdek”.

You will need 3 sheets that are 3525 mm long, and 3 sheets that are 4610 mm long. Alternatively you can also get 3 panels that are 8020 mm long so you won’t have a join in the middle (this is how we assemble the Chicken Caravans in Australia).

  • Water System

Just like the roof sheeting the transportation of the flat packed Chicken Caravans with a water system would be far too expensive and large to flat pack. This is due to the length of the pipes which carry the water. We therefore do not freight water systems with a flat packed order.

Skid Feeders

Skid Feeders are freighted in their flat pack form and will require assembly by the customer. Skid Feeders will only be assembled if the customer is picking the units up or arranging their own freighting from our location in Port Macquarie, NSW, Australia. Any assembled Skid Feeders must be paid in full prior to assembly beginning.

Missing Parts & Components

In the unlikely event that the Buyer receives any Goods where parts or components are missing, please contact the Company immediately, with the part name and number. The Company will post the missing part and/or component so that the Buyer can continue with assembly. For such occurrences, the Company will welcome the kind understanding of the Buyer.

Repair, Replacement, Refunds and Order Cancellations

The Company Goods are entitled to be refunded or returned based on complaint. If a product is unsatisfactory, a written explanation is needed before the product may be considered for a refund. The Company may request photo or video evidence of the said fault.

The Buyer must take into account the description of the Goods sold by the Company before requesting a refund. If the Company product/s match the description by the Company and the Buyer is unsatisfied, the Company is not responsible for refund.

The Company can provide phone/Skype support and/or replacement parts of an assembly. Refunds and returns are made as a last resort.

Products used in the manufacturing of Company Goods will be warranted against manufacturer’s defects for 12 months, and this covers repair or replacement of affected parts, whichever is the most practical. Each case will be looked at individually by the Company to determine which is the most practical action to take.

Moreover, the Buyer is not entitled to return any ‘faulty’ item if:

  • the Buyer used the product in an ‘abnormal’ way, or
  • the Buyer used the product for a very long time, or
  • the Buyer incorrectly assembled the product.

The Company will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies to the Buyer.

A non refundable cancellation fee of 5% of the total amount paid to the Company for each order placed will be debited in the event of cancellation by the Buyer for any reason and at any time during the sale. In the event of a cancellation by the Buyer the money will be returned to the Buyer (less the 5% cancellation fee) after the Company has on sold the items from the original order to another buyer.

Picking up orders from workshop

Please be advised that upon pickup we will allow one staff member to help you load your goods for 15 minutes, if more time is needed after this period our staff member will be charged out at $80.00 per hour. Please ensure to get the correct dimensions and weight of the goods that are getting picked up from our sales team so loading of goods can be loaded efficiently. Any additional fixtures will be charged out at cost.

Complaints

Any complaints or suggestions on Company Goods or the sales process can be forwarded to

our General Manager, by email [email protected], phone 1300 655 735 or postal

mail:

Chicken Caravan

Attention: General Manager

Unit 5G/812 Acacia Avenue

Port Macquarie, NSW 2444.

The Company does not guarantee a resolution, however, feedback is encouraged and appreciated. Each case will be looked at individually.

Liability

The Company shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Goods nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning or use of the Goods.

Nothing herein shall limit either party’s liability for death or personal injury arising from the proven negligence by itself or its employees or agents.

The Buyer shall fully indemnify the Company against any liability to third parties arising out of the Buyer’s use of the Goods.

The Company will not be liable to the Buyer for any loss or damage suffered by the Buyer as a direct result of the Company, its subcontractors or the list­ed owner from whom the sample or other service or material is derived being unable to perform its intended function by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.

Acceptance of Terms and Conditions

By accepting this quote and making a payment, you have agreed to and are bound by the terms and conditions as set out above.  This is a binding contract between you and Oxhill PTY LTD, trading as Chicken Caravan, ABN 77148109853. If you do not agree to these terms and conditions, please do not order with this company.   

DATA PROCESSING AGREEMENT

Effective Date: May 25th 2018

This Data Processing Agreement ( “DPA” ) is made as of the Effective Date by and between Oxhill Pty Ltd (“Chicken Caravan”), the Customer, and the sub-processor, based on the Terms of Service, as applicable (“Agreement”).

This DPA overrides any previous Chicken Caravan data processing agreement and may only be varied in writing by, and at the instigation of, Chicken Caravan, or by agreement between Chicken Caravan, a customer and a sub-processor, should the performance of the DPA be then operative between Chicken Caravan and them.

This DPA amends the Terms and Conditions on the website and sets out the terms that apply when Personal Data is processed by sub-processors under the Agreement. The purpose of the DPA is to ensure such processing is conducted in accordance with applicable laws and with due respect for the rights and freedoms of individuals whose Personal Data are processed. Other capitalized terms used but not defined in this DPA have the same meanings as set out in the Agreement.

1. Definitions
1.1.
For the purposes of this DPA:

a) “ EEA ” means the European Economic Area, which constitutes the member states of the European Union, the United Kingdom, Norway, Iceland and Liechtenstein.
b) “ EU Data Protection Legislation ” means (i) prior to 25 May 2018, Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, including any applicable national implementations of it; and (ii) on and after 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (as amended, replaced or superseded) (“GDPR”);

c) “ Controller ” shall mean the entity which, alone or jointly with others, determines the purposes and means of the processing of Personal Data;
d) “ Processor ” shall mean an entity which processes Personal Data on behalf of the Controller;

e) “ Personal Data ” means any information relating to an identified or identifiable individual where such information is contained within Customer Data and is protected similarly as personal data or personally identifiable information under applicable Data Protection Law.

f) “Data Subject” means the individual to whom Personal Data relates.

g) “Instruction” means the written, documented instruction, issued by Controller to Processor, and directing the same to perform a specific action with regard to Personal Data (including, but not limited to, depersonalizing, blocking, deletion, making available).

h) “Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.
i) “Processing” means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data.

2. Details of the Processing

2.1. Categories of Data Subjects.

Controller’s Contacts and other end users including Controller’s employees, contractors, collaborators, customers, prospects, suppliers and subcontractors. Data Subjects also include individuals attempting to communicate with or transfer Personal Data to the Controller’s end users.

2.2. Types of Personal Data

Contact Information, the extent of which is determined and controlled by the Customer in its sole discretion, and other Personal Data such as navigational data (including website usage information), email data, system usage data and other electronic data submitted, stored, sent, or received by end users via the Service.

2.3. Subject-Matter and Nature of the Processing

The subject-matter of Processing of Personal Data by Processor is the provision of the services to the Controller that involves the Processing of Personal Data. Personal Data will be subject to those Processing activities as may be specified in this DPA and an Order.

2.4. Purpose of the Processing

Personal Data will be Processed for purposes of providing the services set out and otherwise agreed to in the Terms of Service and this DPA.

2.5. Duration of the Processing

Personal Data will be Processed for the duration of this DPA, subject to Section 4 of this DPA.

3. Roles and Customer responsibility

3.1. Parties’ Roles . To the extent that Chicken Caravan processes Personal Data in the course of providing the Services, it will do so only as a Processor acting on behalf of Customer (as Controller) and in accordance with the requirements of the Agreement.

3.2. Purpose Limitation . Chicken Caravan will process the Personal Data only for the purpose of providing the Services and in accordance with Controller’s lawful instructions.
3.3. Scope. Within the scope of this DPA and in its use of the services, Controller shall be solely responsible for complying with the statutory requirements relating to data protection and privacy, in particular regarding the disclosure and transfer of Personal Data to the Processor and the Processing of Personal Data. For the avoidance of doubt, Controller’s instructions for the Processing of Personal Data shall comply with the Data Protection Law. This DPA is Customer’s complete and final instruction to Chicken Caravan in relation to Personal Data and that additional instructions outside the scope of DPA would require prior written agreement between the parties. Instructions shall initially be specified in this DPA and may, from time to time thereafter, be amended, amplified or replaced by Controller in separate written instructions (as individual instructions).

3.3. Compliance . Customer, as Controller, shall be responsible for ensuring that: a) it has complied, and will continue to comply, with all applicable laws relating to privacy and data protection, including EU Data Protection Legislation; and b) it has, and will continue to have, the right to transfer, or provide access to, the Personal Data to Chicken Caravan for processing in accordance with the terms of the Agreement and this DPA.

3.4. Controller shall inform Processor without undue delay and comprehensively about any errors or irregularities related to statutory provisions on the Processing of Personal Data.

4. Applicability of DPA .
4.1 . This DPA will apply only to the extent that Chicken Caravan processes Personal Data from the EEA on behalf of the Customer.

4.2 GDPR . The parties agree that Exhibits A and B to this DPA will apply only on and after 25 May 2018. Where the GDPR materially or adversely impacts Chicken Caravan’s continued provision of the Services (including its costs in providing the Services) and / or Customer’s receipt of the Services, the Parties shall discuss in good faith and acting reasonably what changes may be necessary and operationally, technically and commercially feasible to the Agreement and/or the DPA and/or the Services (including, without limitation, the fees payable by Customer to Chicken Caravan for the Services) in order to enable Chicken Caravan to continue providing the Services. No such changes shall be effective unless agreed between the Parties pursuant to this Clause.

5. Obligations of Processor

5.1. Compliance with Instructions

5.1.1. The parties acknowledge and agree that Customer is the Controller of Personal Data and Chicken Caravan is the Processor of that data. Processor shall collect, process and use Personal Data only within the scope of Controller’s Instructions. If the Processor believes that an Instruction of the Controller infringes the Data Protection Law, it shall immediately inform the Controller without delay. If Processor cannot process Personal Data in accordance with the Instructions due to a legal requirement under any applicable European Union or Member State law, Processor will (i) promptly notify the Controller of that legal requirement before the relevant Processing to the extent permitted by the Data Protection Law; and (ii) cease all Processing (other than merely storing and maintaining the security of the affected Personal Data) until such time as the Controller issues new instructions with which Processor is able to comply. If this provision is invoked, Processor will not be liable to the Controller under this DPA for any failure to perform the applicable services until such time as the Controller issues new instructions in regard to the Processing.

5.2. Security

5.2.1. Processor shall take the appropriate technical and organisational measures to adequately protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data. Such measures include, but are not be limited to:

  • the prevention of unauthorised persons from gaining access to Personal Data Processing systems (physical access control),
  • the prevention of Personal Data Processing systems from being used without authorisation (logical access control),
  • ensuring that persons entitled to use a Personal Data Processing system gain access only to such Personal Data as they are entitled to accessing in accordance with their access rights, and that, in the course of Processing or use and after storage, Personal Data cannot be read, copied, modified or deleted without authorisation (data access control),
  • ensuring that Personal Data cannot be read, copied, modified or deleted without authorisation during electronic transmission, transport or storage on storage media, and that the target entities for any transfer of Personal Data by means of data transmission facilities can be established and verified (data transfer control),
  • ensuring the establishment of an audit trail to document whether and by whom Personal Data have been entered into, modified in, or removed from Personal Data Processing systems (entry control),
  • ensuring that Personal Data is Processed solely in accordance with the Instructions (control of instructions),
  • ensuring that Personal Data is protected against accidental destruction or loss (availability control).

5.2.2. Upon Controller’s request, Processor shall provide a current Personal Data protection and security program relating to the Processing hereunder.

5.2.3. Processor will facilitate Controller’s compliance with the Controller’s obligation to implement security measures with respect to Personal Data (including if applicable Controller’s obligations pursuant to Articles 32 to 34 (inclusive) of the GDPR), by (i) implementing and maintaining security measures, (ii) complying with the terms of Section ”Personal Data Breaches”; and (iii) providing the Controller with information in relation to the Processing in accordance with Section ”Audits”.

5.3. Confidentiality

5.3.1. Processor shall ensure that any personnel whom Processor authorises to process Personal Data on its behalf is subject to confidentiality obligations with respect to that Personal Data. The undertaking to confidentiality shall continue after the termination of the above-entitled activities.

5.4. Personal Data Breaches

5.4.1. Processor will notify the Controller as soon as practicable after it becomes aware of any of any Personal Data Breach affecting any Personal Data. At the Controller’s request, Processor will promptly provide the Controller with all reasonable assistance necessary to enable the Controller to notify relevant Personal Data Breaches to competent authorities and/or affected Data Subjects, if Controller is required to do so under the Data Protection Law.

5.5. Data Subject Requests

5.5.1. Processor will provide reasonable assistance, including by appropriate technical and organisational measures and taking into account the nature of the Processing, to enable Controller to respond to any request from Data Subjects seeking to exercise their rights under the Data Protection Law with respect to Personal Data (including access, rectification, restriction, deletion or portability of Personal Data, as applicable), to the extent permitted by the law. If such request is made directly to Processor, Processor will promptly inform Controller and will advise Data Subjects to submit their request to the Controller. Controller shall be solely responsible for responding to any Data Subjects’ requests. Controller shall reimburse Processor for the costs arising from this assistance.

5.6. Sub-Processors

5.6.1. To support delivery of our Services, Chicken Caravan may engage and use data processors with access to certain Customer Data (each, a “Sub-Processor”). This page provides important information about the identity, location and role of each Sub-Processor. Terms used on this page but not defined have the meaning set forth in the Terms and conditions or superseding written agreement between Customer and Chicken Caravan (the “Agreement”).

5.6.2. Chicken Caravan currently uses third party Sub-Processors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Sub-Processor, Chicken Caravan performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

5.6.3. Chicken Caravan shall be entitled to engage sub-Processors to fulfil Processor’s obligations defined in this DPA only with Controller’s written consent. For these purposes, Controller consents to the engagement as sub-Processors of Processor’s affiliated companies and third parties. 

5.6.4. If Chicken Caravan intends to instruct sub-Processors, it will notify the Controller thereof in writing (email to the email addresses) on record in Processor’s account (information for Controller is sufficient) and will give the Controller the opportunity to object to the engagement of the new sub-Processors within 30 days after being notified. The objection must be based on reasonable grounds (e.g. if the Controller proves that significant risks for the protection of its Personal Data exist at the sub-Processor). If the Processor and Controller are unable to resolve such objection, either party may terminate this DPA by providing written notice to the other party. Controller shall receive a refund of any prepaid but unused fees for the period following the effective date of termination.

5.6.5. Where Processor engages sub-Processors, Processor will enter into a contract with the sub-Processor that imposes on the sub-Processor the same obligations that apply to Processor under this DPA. Where the sub-Processor fails to fulfil its data protection obligations, Processor will remain liable to the Controller for the performance of such sub-Processors obligations.

5.6.6. Where a sub-Processor is engaged, the Controller must be granted the right to monitor and inspect the sub-Processor’s activities in accordance with this DPA and the Data Protection Law, including to obtain information from the Processor, upon written request, on the substance of the contract and the implementation of the data protection obligations under the sub-Processing contract, where necessary by inspecting the relevant contract documents.

5.6.7. The provisions of this Section shall mutually apply if the Processor engages a sub-Processor in a country outside the European Economic Area (“EEA”) not recognised by the European Commission as providing an adequate level of protection for personal data. If, in the performance of this DPA, Chicken Caravan transfers any Personal Data to a sub-processor located outside of the EEA, Chicken Caravan shall, in advance of any such transfer, ensure that a legal mechanism to achieve adequacy in respect of that processing is in place.

5.6.8. Transfers to subsequent third parties are covered by the service agreements with our Customers (the Controller). Furthermore, Chicken Caravan supports End Users’ rights to retrieve any information retained on our servers which relates to such End User. Chicken Caravan acknowledges that you have the right to access your Personal Information. We have processes in place to accommodate an End User’s rights to delete data, amend erroneous data, access data and receive Personal Data or Sensitive Data in a machine readable commonly used format, all subject to reasonable technical restrains and abilities.

5.6.10. Personal Information or Personal Data is information by which an individual may be personally identified, including name, address, e-mail address, telephone number or any other information that is defined as Personal Information, Personal Data, or Personally Identifiable Information under an applicable law (hereinafter referred to as “ Personal Information ”)

5.6.10. Users are not obligated to provide us with any information by law. However, we require certain information in order to provide our services properly. Under some jurisdictions (such as under certain E.U. regulations), a User has a right to withdraw its consent at any time. In such a case, the withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

5.6.11. Please note that consent for the gathering and processing of data for one Service does not automatically mean that a User consents to the processing of data in connection with other Services. Our Customer (Data Controller) should always make sure that the User’s consent is relevant, clear, valid, and to the extent reasonably possible, not “bundled” with any other written agreement (especially if required under applicable laws), unambiguous and if required under applicable law, affirmative and active (meaning not by virtue of any inaction).

5.6.12. Chicken Caravan aims to process only adequate, accurate and relevant data limited to the needs and purposes for which it is gathered. It also aims to store data for the time period necessary to fulfill the purpose for which the data is gathered. Chicken Caravan only collects data in connection with a specific legitimate purpose.

5.7. Data Transfers

5.7.1. Controller acknowledges and agrees that, in connection with the performance of the services under this DPA, Personal Data will be transferred to Chicken Caravan in Australia. Chicken Caravan is compliant with the directives of the Australian Information Commissioner pursuant to the provisions of the Privacy Act 1988 (Cth) and the Notifiable Data Breaches (NDB) Scheme and associated legislation in regards implementing appropriate safeguards for such transfers pursuant to Article 46 of the GDPR.

5.8. Deletion or Retrieval of Personal Data

5.8.1. Other than to the extent required to comply with Data Protection Law, following termination or expiry of this DPA, Processor will delete all Personal Data (including copies thereof) processed pursuant to this DPA. If Processor is unable to delete Personal Data for technical or other reasons, Processor will apply measures to ensure that Personal Data is blocked from any further Processing.

5.8.2. Controller shall, upon termination or expiration of this DPA and by way of issuing an Instruction, stipulate, within a period of time set by Processor, the reasonable measures to return data or to delete stored data. Any additional cost arising in connection with the return or deletion of Personal Data after the termination or expiration of this DPA shall be borne by Controller.

6. Audits

6.1. Controller may, prior to the commencement of Processing, and at regular intervals thereafter, audit the technical and organisational measures taken by Processor.

For such purpose, Controller may:

  • obtain information from the Processor,
  • request Processor to submit to Controller an existing attestation or certificate by an independent professional expert,
  • upon reasonable and timely advance agreement, during regular business hours and without interrupting Processor’s business operations, conduct an on-site inspection of Processor’s business operations or have the same conducted by a qualified third party which shall not be a competitor of Processor.

6.2. Processor shall, upon Controller’s written request and within a reasonable period of time, provide Controller with all information necessary for such audit, to the extent that such information is within Processor’s control and Processor is not precluded from disclosing it by applicable law, a duty of confidentiality, or any other obligation owed to a third party.

7. Data Privacy, Security & Confidentiality

7.1. We take great care in implementing, enforcing and maintaining the security of our Services, Site and Users’ information, also complying to the EU General Data Protection Regulation (Released April 6, 2016).

7.2. Chicken Caravan understands that the service provided can capture a wide range of information and may be highly sensitive, confidential or proprietary. Chicken Caravan values the trust that our customers, whether they be individuals or large organisations, place in us by letting us be the custodians of their personal data.

Chicken Caravan implements, enforces and maintains security policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of Personal Information or Personal Data and to monitor compliance of such policies on an ongoing basis.

7.3. Our Privacy Policy details how we handle your data that we encourage you to review. We aim to be transparent regarding our privacy practices so that there are no surprises with what happens with your data. We will not use your service, or the information collected from your services, in any way other than as described in our Privacy Policy. We will make every effort to ensure that whatever information you provide will be maintained in a secure environment. We also encourage all stakeholders to engage in good privacy practices with respect their data.

7.4. Chicken Caravan takes our users’ security and privacy concerns seriously. We strive to ensure that user data is kept secure, and that we collect only as much personal data as is required to make our users’ experience with Chicken Caravan as efficient and satisfying as possible. We also aim to collect data in the most unobtrusive manner possible. We aim to be transparent about our security infrastructure and practices to help reassure you that your data is sufficiently protected.

7.7. All information is stored with logical separation from information of other Customers. However, we do not guarantee that unauthorized access will never occur.

7.8. We use a combination of processes, technology and physical security controls to help protect Personal Information and Personal Data from unauthorized access, use, or disclosure. When Personal Information or Personal Data is transferred over the Internet, we encrypt it using Transfer Layer Security (TLS) encryption technology or similar technology. Each server is protected by a firewall, exposing it only to the minimum ports necessary. However, no security controls are 100% effective, and we cannot completely ensure or warrant the security of your Personal Information and Personal Data.

7.9. Unless otherwise agreed with the Customer and subject to applicable law, Chicken Caravan shall act in accordance with its policies to promptly notify Customer in the event that any Personal Information or Personal Data processed by Chicken Caravan on behalf of a Customer is lost, stolen, or where there has been any unauthorized access to it.

8. Access Control

Preventing Unauthorised Access

8.1. Outsourced processing: As previously stated, Chicken Caravan may host its Service with outsourced cloud infrastructure providers. Additionally, Chicken Caravan maintains contractual relationships with vendors in order to provide the Service in accordance with our Data Processing Agreement. Chicken Caravan relies on contractual agreements, privacy policies, and vendor compliance programs in order to protect data processed or stored by these vendors.

8.2. Physical and environmental security: Chicken Caravan may host its infrastructure with multi-tenant, outsourced infrastructure providers. The physical and environmental security controls are audited for ISO 27001 compliance, among other certifications.

Preventing Unauthorised services Use

8.5. Chicken Caravan implements industry standard access controls and detection capabilities for the internal networks that support its services.

8.6. Access controls: Network access control mechanisms are designed to prevent network traffic using unauthorised protocols from reaching the infrastructure. The technical measures implemented differ between infrastructure providers and include Virtual Private Cloud (VPC) implementations, security group assignment, and traditional firewall rules.

8.7. Intrusion detection and prevention: Chicken Caravan implemented a Web Application Firewall (WAF) solution to protect Chicken Caravan services and other internet-accessible applications. The WAF is designed to identify and prevent attacks against publicly available network services.

8.8. Static code analysis: Security reviews of code stored in Chicken Caravan’s source code repositories is performed, checking for coding best practices and identifiable software flaws.

Limitations of Privilege & Authorisation Requirements

8.10. Service access: A subset of Chicken Caravan’s employees have access to the services and to customer data via controlled interfaces. The intent of providing access to a subset of employees is to provide effective customer support, to troubleshoot potential problems, to detect and respond to security incidents and implement data security. Access is enabled through “just in time” requests for access; all such requests are logged. Employees are granted access by role, and reviews of high risk privilege grants are initiated daily. Employee roles are reviewed at least once every six months.

8.11. Background checks: All Chicken Caravan employees undergo a third-party background check prior to being extended an employment offer, in accordance with the applicable laws. All employees are required to conduct themselves in a manner consistent with Chicken Caravan guidelines, non-disclosure requirements, and ethical standards.

Transmission Control

8.12. In-transit: Chicken Caravan makes HTTPS encryption (also referred to as SSL or TLS) available on every one of its login interfaces. Chicken Caravan’s HTTPS implementation uses industry standard algorithms and certificates.

8.13. At-rest: Chicken Caravan stores user passwords following policies that follow industry standard practices for security. Chicken Caravan has implemented technologies to ensure that stored data is encrypted at rest when appropriate.

Input Control

8.15. Response and tracking: Chicken Caravan maintains a record of known security incidents that includes description, dates and times of relevant activities, and incident disposition. Suspected and confirmed security incidents are investigated by security, operations, or support personnel; and appropriate resolution steps are identified and documented. For any confirmed incidents, Chicken Caravan will take appropriate steps to minimise Customer damage or unauthorised disclosure.

8.16. Communication: If Chicken Caravan becomes aware of unlawful access to Customer data stored within its services, Chicken Caravan will: 1) notify the affected Customers of the incident; 2) provide a description of the steps Chicken Caravan is taking to resolve the incident; and 3) provide status updates to the Customer contact, as Chicken Caravan deems necessary. Notification(s) of incidents, if any, will be delivered to one or more of the Customer’s contacts in a form Chicken Caravan selects, which may include via email or telephone.

Availability Control

8.17. Infrastructure availability: The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and HVAC services.

8.18. Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and replicated across multiple availability zones.

8.19. Online replicas and backups: Where feasible, service databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods.

Chicken Caravan’s services are designed to ensure absolute customer satisfaction. The server instances that support the services are also architected with a goal to prevent support failure.

9. International transfers
9.1. Adequacy.
Chicken Caravan will provide an adequate level of protection for Personal Data that it processes on behalf of Customer in accordance with the requirements of EU Data Protection Legislation.

10. Service Data

10.1 Notwithstanding anything in this DPA, Chicken Caravan will have the right to collect, extract, compile, synthesize and analyze non-personally identifiable data or information resulting from Customer’s use or operation of the Services (“Service Data”) including, by way of example and without limitation, information relating to volumes, frequencies, recipients, bounce rates, or any other information regarding the communications Customer, its end users or recipients generate and send using the Services. To the extent any Service Data is collected or generated by Chicken Caravan, such data will be solely owned by Chicken Caravan and may be used by Chicken Caravan for any lawful business purpose without a duty of accounting to Customer or its recipients, provided that such data is used only in an aggregated form, without directly identifying any person. For the avoidance of doubt, this DPA will not apply to Service Data.

11. Miscellaneous

11.1. Except as amended by this DPA, the Agreement will remain in full force and effect.

11.2 . If there is a conflict between the Agreement and this DPA, the terms of this DPA will control.

11.3. Any claims brought under this DPA shall be subject to the terms and conditions, including but not limited to, the exclusions and limitations set forth in the Agreement.