Terms and Conditions
Updated September 2021
In these Terms:
“Company” means Oxhill Pty Ltd, trading as Chicken Caravan
“Buyer” means the purchaser of Goods from the Company.
“Goods” means all products sold and/or delivered by the Company to the Buyer.
All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as
detailed below) which form part of the Buyer’s contract with the Company. Terms and conditions on the
Buyer’s order form or other similar document shall not be binding on the Company.
Quotations
The prices, quantities and delivery times stated in any quotation are not binding on the Company. They
are commercial estimates only which the Company will make reasonable efforts to achieve.
Orders and Payment
All orders are paid on the following milestones:
○ 50% deposit on confirmation of order
○ Remaining 50% amount paid prior to dispatch
NOTE:
A non refundable cancellation fee of 5% of the total amount paid to the Company for each order
placed will be debited in the event of cancellation by the Buyer for any reason and at any time during
the sale. In the event of a cancellation by the Buyer the money will be returned to the Buyer (less the
5% cancellation fee) after the Company has on sold the items from the original order to another buyer.
The Company will not reserve or hold orders for Buyers without a deposit payment received.
By accepting a quote/sales order, you agree that you have READ and ACCEPT these terms and
conditions.
The Buyer agrees that upon placing each order they are able to pay all of their debts as and when they fall
due.
Freight/Transport Policies
Shipping will be paid for by the Buyer, which will be invoiced to them, unless other arrangements are
made.
If Goods are lost, delayed or damaged during shipment, it is the Buyer’s responsibility to notify the
Company so that the matter can be investigated. If the Company Goods are damaged during shipping, it is
essential that the Buyer notes this on any documentation provided at the time of delivery or pick up of the
Goods before notifying the Company.
The Company does not offer freight insurance in the instance of the Buyer organising their own freighting
or temporary warehousing.
In the unlikely event that the Company doesn’t receive stock in time from suppliers and/or transport
companies, the provided shipping estimates may not be met. For such occurrences, the Company will
welcome the kind understanding of the Buyer.
If ordering a flat packed item, it is the responsibility of the Buyer to make alternative delivery
arrangements if correct truck unloading equipment is not available at the delivery address. It is also the
Buyer’s responsibility that unloading equipment is satisfactory to use for the Goods listed below:
The dimensions below are approximate dimensions and weights and actual sizes and weights could be
slightly different.
A flat packed Chicken Caravan 130 is packed on one pallet weighing 650 kg and measuring 2510 mm x
2110 mm x 635 mm.
A flat packed Chicken Caravan 450 is packed on one pallet weighing 1750 kg and measuring 2906 mm x
2306 mm x 1100 mm.
A flat packed Chicken Caravan 30 is packed into one crate weighing 185 kg and measures 1500 mm x
800mm x 630 mm.
A flat packed Skid feeder is packed into one crate weighing 86 kg and measures 1750 mm x 660 mm x
420 mm.
If the Goods cannot be delivered at the Buyer’s delivery address, it is the responsibility of the Buyer to
arrange pickup and delivery from the Shipping point. Any fees incurred through the warehousing or
delays in pickup will be at the Buyer’s expense.
All delivery times quoted or given are estimates only, these dates can and sometimes do change. The
Company cannot take responsibility for any supplier and/or shipping/transport company delays.
To avoid disappointment, it is advised that the Buyer does not order any hens or livestock that are
relying on Goods and equipment until the Goods are received and assembled in full. If the ordering of
any such hens or livestock are required to be planned in advance it is recommended that the Buyer
allows at least 6 weeks after the estimated delivery date for their order.
Flat Packed Chicken Caravans and the Roof Sheeting (Chicken Caravan 450 only)
● Roof Sheeting – Chicken Caravan 450 only
Because we flat pack the Chicken Caravan to fit into a box that is 2.85 meters long, we do not supply the
roof sheet and recommend that you source roof sheet at your end.
If you organize the roof sheet yourself there will be a few benefits:
1. You are able to buy longer sheets as you are not limited to the size of the shipping crate.
2. These longer sheets will be a lot easier and faster to install.
3. Longer sheets means not as many joins and overlaps.
4. You will only need either 3 or 6 large sheets rather than 21 smaller ones.
5. The roof won’t require additional bracing.
In Australia the roof sheet we use is a product made by Lysaght called “Trimdek”. For International
customers an alternative brand will be available from your local hardware or metal sheeting supplier.
However, for the Australian customers we recommend you also use “Trimdek”.
You will need 3 sheets that are 3525 mm long, and 3 sheets that are 4610 mm long. Alternatively you can
also get 3 panels that are 8020 mm long so you won’t have a join in the middle (this is how we assemble
the Chicken Caravans in Australia).
Skid Feeders
Skid Feeders are freighted in their flat pack form and will require assembly by the customer. Skid Feeders
will only be assembled if the customer is picking the units up or arranging their own freighting from ourlocation in Port Macquarie, NSW, Australia. Any assembled Skid Feeders must be paid in full prior to
assembly beginning.
Missing Parts & Components
In the unlikely event that the Buyer receives any Goods where parts or components are missing, please
contact the Company immediately, with the part name and number. The Company will post the missing
part and/or component so that the Buyer can continue with assembly. For such occurrences, the Company
will welcome the kind understanding of the Buyer.
Repair, Replacement, Refunds and Order Cancellations
The Company Goods are entitled to be refunded or returned based on complaint. If a product is
unsatisfactory, a written explanation is needed before the product may be considered for a refund. The
Company may request photo or video evidence of the said fault.
The Buyer must take into account the description of the Goods sold by the Company before requesting a
refund. If the Company product/s match the description by the Company and the Buyer is unsatisfied, the
Company is not responsible for refund.
The Company can provide phone/Skype support and/or replacement parts of an assembly. Refunds and
returns are made as a last resort.
Products used in the manufacturing of Company Goods will be warranted against manufacturer’s defects
for 12 months, and this covers repair or replacement of affected parts, whichever is the most practical.
Each case will be looked at individually by the Company to determine which is the most practical action
to take.
Moreover, the Buyer is not entitled to return any ‘faulty’ item if:
○ the Buyer used the product in an ‘abnormal’ way, or
○ the Buyer used the product for a very long time, or
● the Buyer incorrectly assembled the product.
The Company will take all reasonable steps to ensure the protection from loss, damage or destruction of
the services or materials it supplies to the Buyer.
A non refundable cancellation fee of 5% of the total amount paid to the Company for each order
placed will be debited in the event of cancellation by the Buyer for any reason and at any time during
the sale. In the event of a cancellation by the Buyer the money will be returned to the Buyer (less the
5% cancellation fee) after the Company has on sold the items from the original order to another buyer.
Picking up orders from workshop
Please be advised that upon pickup we will allow one staff member to help you load your goods for 15
minutes, if more time is needed after this period our staff member will be charged out at $80.00 per hour.
Please ensure to get the correct dimensions and weight of the goods that are getting picked up from our
sales team so loading of goods can be loaded efficiently. Any additional fixtures will be charged out at
cost.
30 Day Money Back Guarantee on Chicken Fences
The Company offers a 30 day money back guarantee on our chicken fences. If the Buyer would like a
refund on their fence the buyer has to send it back to the chicken caravan head office at the buyers
expense. The Chicken Fence must be in good condition, not broken or damaged. The buyer must notify
The Company that they are sending a Chicken Fence within 30 days of the Buyer receiving the Chicken
Fence. The Chicken Fence must arrive back at the chicken caravan head office within 30 days of the
Buyer receiving the Chicken Fence or the buyer must provide a valid tracking number with a freight
company.
Complaints
Any complaints or suggestions on Company Goods or the sales process can be forwarded to
our General Manager, by email [email protected], phone 1300 655 735 or postal
mail:
Chicken Caravan
Attention: General Manager
16 Lindfield Park Road
Port Macquarie, NSW 2444.
The Company does not guarantee a resolution, however, feedback is encouraged and appreciated. Each
case will be looked at individually.
Liability
The Company shall not be liable for any claim arising out of the performance, non-performance, delay in
delivery of or defect in the Goods nor for any special, indirect, economic or consequential loss or damage
howsoever arising or howsoever caused (including loss of profit or loss of revenue) whether from
negligence or otherwise in connection with the supply, functioning or use of the Goods.
Nothing herein shall limit either party’s liability for death or personal injury arising from the proven
negligence by itself or its employees or agents.
The Buyer shall fully indemnify the Company against any liability to third parties arising out of the
Buyer’s use of the Goods.
The Company will not be liable to the Buyer for any loss or damage suffered by the Buyer as a direct
result of the Company, its subcontractors or the listed owner from whom the sample or other service or
material is derived being unable to perform its intended function by reason of cause beyond its control
including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or
machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.
Acceptance of Terms and Conditions
By accepting this quote and making a payment, you have agreed to and are bound by the terms and
conditions as set out above. This is a binding contract between you and Oxhill PTY LTD, trading as
Chicken Caravan, ABN 77148109853. If you do not agree to these terms and conditions, please do not
order with this company.
